Outsourced IT Support

The IT expertise you need. The service you deserve. Piran Technologies offer a range of IT support services that can be specifically tailored to your business' individual needs.

IT support services

We offer a range of IT support services that can be specifically tailored to your business’ individual needs. We know that no two businesses are the same. Our holistic, strategic approach means that we don't offer "one-size fits all" packages, where the services aren't relevant to your business. We work with you to create a long-term solution and strategy for your business. Take a look at some of the services we can offer your team.

Find out more about or services

Give us a call on 01209 340120 or email us at
info@pirantech.co.uk

Piran Technologies can support your existing IT team or acting as your fully-outsourced IT Department.

Remote and on-site IT support

We can provide you with remote and on-site support when and where you need it. This can be supporting your existing IT team or acting as your fully-outsourced IT Department. One cost advantage is that saves you a great deal of money over employing a full-time member of staff. We look after all of your IT requirements, from server maintenance to simple support queries, meaning you can relax and concentrate on what’s important.

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Proactive monitoring

Proactive monitoring gives you the peace of mind that your systems are being constantly checked, optimised and updated behind the scenes. We monitor our customer’s systems using programmes that will alert us to any problems, if they do arise. Most of the time, our customers are unaware that anything has happened. If you are a 24/7 business who needs their IT running all the time, this service can prove invaluable.

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Proactive monitoring gives you 24/7 support for businesses that need their IT running all the time.
Our IT Help-desk helpline provides options including 9-5, extended opening, through to 24 hours a day, 7 days a week, 365 days a year.

Out of hours IT support

Our IT Help-desk helpline provides options including 9-5, extended opening, through to 24 hours a day, 7 days a week, 365 days a year. We keep an eye on things, so you can relax, knowing we are here to help when you need us most.

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Linux support

Linux is known for its reliability and can typically work for years without problems. However it requires special expertise, preparation and planning for when things go wrong. Our engineers started using Linux in 1996 with Redhat 5.12 and have been operating, troubleshooting and optimising systems ever since. More recently the cloud has led to an explosion in the number and types of Linux systems, for example, through Microsoft Azure and Amazon AWS. Our services include consultancy, server support, backups, firewalls and monitoring.

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Our services include consultancy, server support, backups, firewalls and monitoring.
Our Pay-as-you-go support service allows you to pay for support as and when you need it. There are no monthly fees or call out charges.

Pay as you go

If you are a new or growing business, who is unsure of their IT needs, we offer a pay-as-you-go service, which allows you to control costs and monitor usage. You can benefit from our expertise on a project-by-project basis.

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Block hours

Block hours can help small to medium businesses manage their IT costs more effectively.  Whether this is for remote support, one off projects or site visits, block hours gives you ultimate flexibility and control on what you are spending. There’s no expiry or time limit on the hours bought, and the more you buy, the more you save. Many of our clients enjoy this option, as it allows them to remain in control as well as providing the reassurance that we are there, if you need us.

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Block hours can help small to medium businesses manage their IT costs more effectively
Stephen Wenn, Escalated Systems Engineer at Piran Technologies

Managed IT Services

If quality of service is the priority for you and you don’t want to worry about unexpected costs we provide fixed-price managed service plans. The key advantage of a managed service is that it changes the emphasis from reacting towards issues, to pro-actively managing your systems to ensure they work reliably. We combine our monitoring systems and security systems with our strategy development, and help-desk expertise to put in place the highest levels of reliability possible.

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Service level agreements (SLA's)

Service level agreements (SLAs) define to you how we respond to your specific issues and requests. Our SLA’s reflect our reliability, efficiency and overall confidence in the support that our whole team provides. We offer SLAs for all our customers, no matter if they are support service customers, block hours or pay as you go. We can also provide bespoke SLAs, including extended hours of cover, response times, or equipment cover.

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We offer IT SLAs for all our customers, no matter if they are support service customers, block hours or pay as you go
CASE STUDY

Cornish Mutual

Cornish Mutual is an insurance company operating in the South West. The company first approached Piran back in 2010 for IT support services, when the Finance Director, was looking for a local IT company to develop a close working relationship with.

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“Piran make things happen for us – that’s why we continue to use them today. When you’re trying to deliver complex projects, we wouldn’t hesitate to recommend Piran.”

Tony Plowright Technology Project Leader