Why us

Our holistic approach means that our clients are always at the heart of what we do.

IT support with you in mind

Why work with us?

IT doesn’t need to be a headache. Our customers like to work with us for one main reason – we take the time to understand what they need.

We can then suggest the best products/services, which are in line with their budgets. There’s no jargon, no upselling, no hidden costs – just honest, reliable IT support as and when its needed.

We pride ourselves on giving our customers the service they deserve. We don’t try to pigeon hole people into packages or sell them services that aren’t right for them; we take the time to understand, diagnose and recommend the right solutions, ensuring that together we find a strategy that fits the business’ needs.

We work with hundreds of customers, from sole traders to multi million pound PLCs. We know first hand that every business is different and so are their IT requirements. We’ll treat our customers as individuals, ensuring we understand all their requirements before creating a plan that is completely customised. Our customers love this approach as it ensures complete transparency, especially with costs!

Getting to know you…

We like to build relationships with our customers. In most cases we’ll develop a strategy, that provides a longer term IT plan. We offer a fully managed service for those customers that want us to keep a close eye on their systems, or just pick up the phone as and when you need us. We’re confident that once you’ve used our support services, you won’t look back.

A little about us

Piran Technologies is an established business with over 13 years’ experience in the industry, which means our processes and approach have been refined and developed to what they are today. Our team of engineers, based here in Cornwall have a breadth of experience that spans across hundreds of products, services and technologies. There’s always someone who knows the answer, whatever the question.

We can honestly say, hand on heart – we’re the best at what we do. We are constantly researching and developing our knowledge, ensuring we are always in the best position to advise our customers. Not forgetting we are one of the only Microsoft Gold Partners in the region and the only Cisco Premier Partner in the South-West, so you know you are getting the best expertise in networking solutions in the region!

Don’t just take our word for it, see what our customers have to say. 

What our customers say

It’s important to know what our customers think, that’s why for every support ticket we ask for our customer’s feedback. We feel the quality of our service speaks for itself.

1977

Support tickets raised in November 2018

98%

Support tickets that met SLA in November 2018

96.84%

Satisfaction score in November 2018

Get in touch to find our more

Give us a call on 01209 340120 or email us at
info@pirantech.co.uk