Frequently Asked Questions
Got an IT query?
Find the answer in our FAQ
Find the answers to all of our frequently asked questions here, from general IT support queries to questions about cyber security, networking and phone systems.
General Enquiries
The best IT provider in the South West! Piran Tech is a Cornwall-based IT support and managed services provider helping businesses across the UK with reliable, secure, and scalable IT solutions. We specialise in remote and on-site IT support, cloud services, cyber security, network infrastructure, and communications.
You can find us at the Pool Innovation Centre, Trevenson Road, Pool, Redruth, Cornwall (TR15 3PL).
While we support businesses throughout Cornwall and the South West, we also provide remote and on-site IT support nationwide.
We offer in-person and on-site IT support in Cornwall, Devon, and Somerset.
Yes – we offer a free, no-obligation discovery call and professional IT audit. This helps us understand your setup, identify opportunities, and provide tailored recommendations before you commit to any of our services. Our sales team are measured on their customer retention, rather than by commission targets, ensuring that our proposed solutions are entirely customer-focused and budget-friendly.
You can reach our team by calling 01209 340120, emailing info@pirantech.co.uk, or by booking a discovery call via our website. We’ll get back to you promptly to answer any questions you have.
Yes! Whether you’re a small business looking for ad-hoc support or a large organisation requiring managed IT services, we have flexible solutions to match your scale and budget. We can help you identify the right solutions and support options; just book a free discovery call with our team or get in touch using our contact form.
No – our focus is business IT support, covering the South West and across the UK.
Yes! If you’ve got an urgent business IT problem, we can help – just give us a call on 01209 340120.
Technical / IT Support
We provide a range of support packages including pay-as-you-go, pre-paid block hours, and fully managed IT support. Each option is designed to suit different business models and budgets. You can see an overview of our IT services here, or find out more about our support options and how we work here.
Absolutely. For businesses who require extended or 24/7, 365 IT cover, our out-of-hours and emergency support options are there to provide peace of mind that your systems are in good hands round the clock.
No. We believe in flexibility – you can choose ongoing managed support or short-term packages without being locked into lengthy contracts. We offer pay-as-you-go IT support for businesses who need complete control over their costs.
We have an excellent reputation and extremely high standards when it comes to IT support – and our many testimonials and reviews back this up. Integrity is absolutely central to the way we do things at Piran: we build long-lasting relationships with our customers, we genuinely care about the businesses we work with, and we never suggest services or solutions you don’t need (in fact, in most cases we save our customers money by streamlining their solutions and reducing costs).
Being a family-run company our ethics are very important to us, and we always put people and relationships over profit. On top of that, the feedback we hear most often is that we’re there when you need us, and we get IT problems fixed fast.
Businesses outsource their IT support for a range of reasons:
- They don’t have the need/resources for an internal IT team, so outsource to us to get all the benefit of our expertise and fast response times
- They use us as holiday or interim IT cover as needed
- We work with and support their internal IT team on projects where our expertise is required
- They have a short-term project that they need help with
To name a few! Whether you’re a start up or looking for support for your internal IT team, we can help – feel free to book a discovery call and we can offer advice.
Cloud Solutions & Software
We help businesses migrate and manage cloud platforms including Microsoft 365, Microsoft Azure, and Google Workspace, as well as cloud phone systems. Our cloud solutions cover email hosting, collaboration tools, and secure data storage.
Not at all. We handle the entire migration process with careful planning and minimal downtime. Our engineers ensure a seamless transition with full data integrity. We have managed many, many cloud migrations over the years with excellent results.
Cloud software increases flexibility, allows for better collaboration, reduces infrastructure costs, and improves data security. It’s ideal for growing businesses and hybrid workforces, but really any organisation can benefit from the advantages offered by cloud tools.
Yes. We specialise in hybrid environments, allowing your on-premises systems to connect smoothly with cloud-based platforms for a unified experience.
You can view a full list of our accreditations and partnerships here. We work with the best providers out there to ensure that our team are highly qualified and knowledgeable in all the services we provide. We’re a Microsoft Solutions Partner for Modern Work, a Cisco Partner, a Google Cloud Partner, and a 3CX Partner.
Cyber Security
We provide a full suite of services including firewall configuration, antivirus protection, disk encryption, vulnerability scanning, security testing, managed detection and response, and disaster recovery and business continuity planning.We provide a full suite of services including firewall configuration, antivirus protection, disk encryption, vulnerability scanning, security testing, managed detection and response, and disaster recovery and business continuity planning.
If you’re unsure where to start when it comes to cyber security, we can offer expert help and advice on everything you need to ensure your business is protected. On the other end of the spectrum, if you’re a large organisation looking for advanced cyber security protections, we’ve got all the expertise needed to make sure every base is covered.
Our proactive monitoring, advanced endpoint protection, managed detection and response, and real-time alerts ensure threats are identified and neutralised quickly – before they impact your operations.
Yes. We can deliver staff awareness training to help your employees recognise phishing attempts, social engineering, and other common security risks.
Absolutely. We’re certified to Cyber Essentials standards, and we guide businesses through the Cyber Essentials and Cyber Essentials Plus certification process, ensuring compliance and improved cyber resilience.
Yes – our cyber security services cover the South West of the UK, including Cornwall, Devon, and Somerset, as well as nationwide.
Network & Server Solutions
Yes – we have decades of expertise when it comes to planning, designing and installing wired and wireless networks for businesses of all sizes, including business wifi, ensuring maximum performance, coverage and security.
We provide server installation, maintenance, monitoring, and backup management – both on-premises and in the cloud. Our goal is to ensure uptime, reliability, and data protection. We can help you streamline your server setup, reduce server costs, or migrate from on-premise to cloud servers.
Our support covers everything from network troubleshooting and WiFi optimisation to hardware procurement, warranty management, and infrastructure planning for growth.
Yes. We secure your network with enterprise-grade firewalls, managed switches, and continuous performance monitoring to prevent downtime and data breaches.
Phones & Broadband
We offer VoIP (Voice over Internet Protocol) phone systems that are cost-effective, scalable, and rich in productivity-enhancing features – perfect for remote, on-premise and hybrid teams. You can read some of our case studies on phone systems here.
Yes. We provide business fibre broadband, leased lines, and other business-grade internet solutions, from planning to set-up and ongoing support.
Absolutely. We can provide phone systems that natively integrate your VoIP system with Microsoft Teams, your CRM software, and other collaboration platforms for seamless communication.
We’re a one-stop provider for IT and communications – meaning your phones, broadband, and IT support all work together under one trusted partner, with a friendly voice ready to help whenever you pick up the phone (although you don’t have to use us for all your services; we can support you however you need). This saves time, reduces costs, and improves reliability. We know all of the best business telecoms providers inside out and can help you identify and implement the best fit for your business.
General Enquiries
The best IT provider in the South West! Piran Tech is a Cornwall-based IT support and managed services provider helping businesses across the UK with reliable, secure, and scalable IT solutions. We specialise in remote and on-site IT support, cloud services, cyber security, network infrastructure, and communications.
You can find us at the Pool Innovation Centre, Trevenson Road, Pool, Redruth, Cornwall (TR15 3PL).
While we support businesses throughout Cornwall and the South West, we also provide remote and on-site IT support nationwide.
We offer in-person and on-site IT support in Cornwall, Devon, and Somerset.
Yes – we offer a free, no-obligation discovery call and professional IT audit. This helps us understand your setup, identify opportunities, and provide tailored recommendations before you commit to any of our services. Our sales team are measured on their customer retention, rather than by commission targets, ensuring that our proposed solutions are entirely customer-focused and budget-friendly.
You can reach our team by calling 01209 340120, emailing info@pirantech.co.uk, or by booking a discovery call via our website. We’ll get back to you promptly to answer any questions you have.
Yes! Whether you’re a small business looking for ad-hoc support or a large organisation requiring managed IT services, we have flexible solutions to match your scale and budget. We can help you identify the right solutions and support options; just book a free discovery call with our team or get in touch using our contact form.
No – our focus is business IT support, covering the South West and across the UK.
Yes! If you’ve got an urgent business IT problem, we can help – just give us a call on 01209 340120.
Technical / IT Support
We provide a range of support packages including pay-as-you-go, pre-paid block hours, and fully managed IT support. Each option is designed to suit different business models and budgets. You can see an overview of our IT services here, or find out more about our support options and how we work here.
Absolutely. For businesses who require extended or 24/7, 365 IT cover, our out-of-hours and emergency support options are there to provide peace of mind that your systems are in good hands round the clock.
No. We believe in flexibility – you can choose ongoing managed support or short-term packages without being locked into lengthy contracts. We offer pay-as-you-go IT support for businesses who need complete control over their costs.
We have an excellent reputation and extremely high standards when it comes to IT support – and our many testimonials and reviews back this up. Integrity is absolutely central to the way we do things at Piran: we build long-lasting relationships with our customers, we genuinely care about the businesses we work with, and we never suggest services or solutions you don’t need (in fact, in most cases we save our customers money by streamlining their solutions and reducing costs).
Being a family-run company our ethics are very important to us, and we always put people and relationships over profit. On top of that, the feedback we hear most often is that we’re there when you need us, and we get IT problems fixed fast.
Businesses outsource their IT support for a range of reasons:
- They don’t have the need/resources for an internal IT team, so outsource to us to get all the benefit of our expertise and fast response times
- They use us as holiday or interim IT cover as needed
- We work with and support their internal IT team on projects where our expertise is required
- They have a short-term project that they need help with
To name a few! Whether you’re a start up or looking for support for your internal IT team, we can help – feel free to book a discovery call and we can offer advice.
Cloud Solutions & Software
We help businesses migrate and manage cloud platforms including Microsoft 365, Microsoft Azure, and Google Workspace, as well as cloud phone systems. Our cloud solutions cover email hosting, collaboration tools, and secure data storage.
Not at all. We handle the entire migration process with careful planning and minimal downtime. Our engineers ensure a seamless transition with full data integrity. We have managed many, many cloud migrations over the years with excellent results.
Cloud software increases flexibility, allows for better collaboration, reduces infrastructure costs, and improves data security. It’s ideal for growing businesses and hybrid workforces, but really any organisation can benefit from the advantages offered by cloud tools.
Yes. We specialise in hybrid environments, allowing your on-premises systems to connect smoothly with cloud-based platforms for a unified experience.
You can view a full list of our accreditations and partnerships here. We work with the best providers out there to ensure that our team are highly qualified and knowledgeable in all the services we provide. We’re a Microsoft Solutions Partner for Modern Work, a Cisco Partner, a Google Cloud Partner, and a 3CX Partner.
Cyber Security
We provide a full suite of services including firewall configuration, antivirus protection, disk encryption, vulnerability scanning, security testing, managed detection and response, and disaster recovery and business continuity planning.We provide a full suite of services including firewall configuration, antivirus protection, disk encryption, vulnerability scanning, security testing, managed detection and response, and disaster recovery and business continuity planning.
If you’re unsure where to start when it comes to cyber security, we can offer expert help and advice on everything you need to ensure your business is protected. On the other end of the spectrum, if you’re a large organisation looking for advanced cyber security protections, we’ve got all the expertise needed to make sure every base is covered.
Our proactive monitoring, advanced endpoint protection, managed detection and response, and real-time alerts ensure threats are identified and neutralised quickly – before they impact your operations.
Yes. We can deliver staff awareness training to help your employees recognise phishing attempts, social engineering, and other common security risks.
Absolutely. We’re certified to Cyber Essentials standards, and we guide businesses through the Cyber Essentials and Cyber Essentials Plus certification process, ensuring compliance and improved cyber resilience.
Yes – our cyber security services cover the South West of the UK, including Cornwall, Devon, and Somerset, as well as nationwide.
Network & Server Solutions
Yes – we have decades of expertise when it comes to planning, designing and installing wired and wireless networks for businesses of all sizes, including business wifi, ensuring maximum performance, coverage and security.
We provide server installation, maintenance, monitoring, and backup management – both on-premises and in the cloud. Our goal is to ensure uptime, reliability, and data protection. We can help you streamline your server setup, reduce server costs, or migrate from on-premise to cloud servers.
Our support covers everything from network troubleshooting and WiFi optimisation to hardware procurement, warranty management, and infrastructure planning for growth.
Yes. We secure your network with enterprise-grade firewalls, managed switches, and continuous performance monitoring to prevent downtime and data breaches.
Phones & Broadband
We offer VoIP (Voice over Internet Protocol) phone systems that are cost-effective, scalable, and rich in productivity-enhancing features – perfect for remote, on-premise and hybrid teams. You can read some of our case studies on phone systems here.
Yes. We provide business fibre broadband, leased lines, and other business-grade internet solutions, from planning to set-up and ongoing support.
Absolutely. We can provide phone systems that natively integrate your VoIP system with Microsoft Teams, your CRM software, and other collaboration platforms for seamless communication.
We’re a one-stop provider for IT and communications – meaning your phones, broadband, and IT support all work together under one trusted partner, with a friendly voice ready to help whenever you pick up the phone (although you don’t have to use us for all your services; we can support you however you need). This saves time, reduces costs, and improves reliability. We know all of the best business telecoms providers inside out and can help you identify and implement the best fit for your business.
Reliable IT support you can trust
We're a Microsoft Gold Partner, a Google Cloud Partner, and a 3CX Gold Partner. Our partnerships and accreditations allow us to offer you the best pricing and support.