We offer a range of IT support services that can be specifically tailored to your business’ individual needs. We know that no two businesses are the same. Our holistic, strategic approach means that we don't offer "one-size fits all" packages, where the services aren't relevant to your business. We work with you to create a long-term solution and strategy for your business. Take a look at some of the services we can offer your team.
Give us a call on 01209 340120 or email us at
info@pirantech.co.uk
We can provide you with remote and on-site support when and where you need it. This can be supporting your existing IT team or acting as your fully-outsourced IT Department. One cost advantage is that saves you a great deal of money over employing a full-time member of staff. We look after all of your IT requirements, from server maintenance to simple support queries, meaning you can relax and concentrate on what’s important.
Find out moreProactive monitoring gives you the peace of mind that your systems are being constantly checked, optimised and updated behind the scenes. We monitor our customer’s systems using programmes that will alert us to any problems, if they do arise. Most of the time, our customers are unaware that anything has happened. If you are a 24/7 business who needs their IT running all the time, this service can prove invaluable.
Find out moreOur IT Help-desk helpline provides options including 9-5, extended opening, through to 24 hours a day, 7 days a week, 365 days a year. We keep an eye on things, so you can relax, knowing we are here to help when you need us most.
Contact us to find out moreLinux is known for its reliability and can typically work for years without problems. However it requires special expertise, preparation and planning for when things go wrong. Our engineers started using Linux in 1996 with Redhat 5.12 and have been operating, troubleshooting and optimising systems ever since. More recently the cloud has led to an explosion in the number and types of Linux systems, for example, through Microsoft Azure and Amazon AWS. Our services include consultancy, server support, backups, firewalls and monitoring.
Contact us to out moreIf you are a new or growing business, who is unsure of their IT needs, we offer a pay-as-you-go service, which allows you to control costs and monitor usage. You can benefit from our expertise on a project-by-project basis.
Contact us to find out moreBlock hours can help small to medium businesses manage their IT costs more effectively. Whether this is for remote support, one off projects or site visits, block hours gives you ultimate flexibility and control on what you are spending. There’s no expiry or time limit on the hours bought, and the more you buy, the more you save. Many of our clients enjoy this option, as it allows them to remain in control as well as providing the reassurance that we are there, if you need us.
Contact us to find out moreIf quality of service is the priority for you and you don’t want to worry about unexpected costs we provide fixed-price managed service plans. The key advantage of a managed service is that it changes the emphasis from reacting towards issues, to pro-actively managing your systems to ensure they work reliably. We combine our monitoring systems and security systems with our strategy development, and help-desk expertise to put in place the highest levels of reliability possible.
Find out moreService level agreements (SLAs) define to you how we respond to your specific issues and requests. Our SLA’s reflect our reliability, efficiency and overall confidence in the support that our whole team provides. We offer SLAs for all our customers, no matter if they are support service customers, block hours or pay as you go. We can also provide bespoke SLAs, including extended hours of cover, response times, or equipment cover.
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