How we work
Every company is different. That’s why we get to know our customers first. Our tried-and-tested process allows us to provide tailored IT support that’s cost-effective, jargon-free, and always reliable.
Flexible, reliable IT support
First, we take the time to really understand your business and carry out an audit of your current systems. Then we’ll present you with our recommendations, and talk you through the implementation process. Our technical team are fast when it matters (like dealing with your support tickets), but we don’t rush this part of the process: we’re building a solid foundation so we can support you and your business long-term.
We’ve got a range of support options to suit businesses of every size: buy a block of hours to use as and when you need, or bring us on board to take full responsibility for your systems, proactively monitoring and optimising while you get on with running your business. We can support an internal IT team, or act as your outsourced IT department, just a phone call away whenever you need us.
Trusted, reliable IT support, with no jargon, no up-selling and all the power of our expertise at your fingertips. Take a look at our process below.
Our process
Discover
We’ll take the time to get to know you before referring you onto one of our engineers, who will go in-depth to understand your business, your IT systems and support needs.
Implementation
All our IT systems are implemented in line with industry best practice. We are able to source and purchase software or hardware from dedicated suppliers, helping you save costs, thanks to our accreditations and existing relationships.
Audit
Once we fully understand your requirements, we conduct a complimentary audit of your IT systems, looking carefully at your needs and your future requirements.
After-care
We build upon and strengthen our relationships, with regular reviews, to ensure all your systems run as they should 365 days a year. This provides that added peace of mind that your IT systems are always in safe hands.
Analysis
We will create a list of recommendations, working in line with your budgetary requirements. We'll put together a strategy that will design more efficient systems and save you money.
Our services
Our support options
We don’t offer packages, as we know that one size doesn’t fit all. Each business is different, so we’ll put together a tailored package of IT support that’s just right for you. This means you only ever pay for features you need and use. We offer a full range of IT services and support options, and you can add and remove them any time to best fit your needs.
Pre-paid IT support
Buy a block of hours to lock in our current pricing and give you full control over your IT costs. You can use our pre-paid IT support for anything you need, from remote support to one-off projects and site visits.
Pay-as-you-go IT support
Remote and on-site IT support for your business as and when you need it. Great for new or growing businesses, this option gives you the benefit of our expertise on a project-by-project basis.
Fully managed IT support
With our fully managed IT services you’ve got all the power of our expertise on hand at all times. We provide fixed-price managed service plans, giving you total clarity on costs and the peace of mind that comes with knowing we’re constantly monitoring your systems.
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Optional SLA Upgrade |
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2 Hour Response SLA |
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Monthly Backup Monitoring |
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Client Portal |
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Dedicated Account Manager |
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Unlimited On-site & Remote Support |
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3rd Party Liaison (where possible) |
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Endpoint Protection & Encryption |
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Endpoint Monitoring |
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Patch Management |
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IT Strategy Planning |
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Annual Review |
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Customer Account Insights Report |
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Proactive Weekly Maintenance |
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Zero Cost Access to Emergency Loan Equipment |
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You’re in safe hands
We’ve worked hard to achieve the best industry accreditations out there, and our team maintain a high level of expertise in all the solutions we recommend.
