Cornwallis are one of the largest providers of care services throughout the county, providing elderly care to hundreds of residents within Corrnwall.
The company approached to us two years ago after experiencing issues with the reliability of their systems, and delays in getting timely responses to their support requests from their previous provider. Their existing systems, as recommended by their old provider, were unsuitable for their needs and were impacting upon their work.
"Piran Technologies met the criteria of having the right balance of technical skills and personal service, whilst being the right size to deliver the service level we required.
Working with Cornwallis Management Team, we audited systems and presented a long-term strategy. Michael Bull – IT Manager Cornwallis Care Services explains:
“Piran were able to tailor their package to fit with our in-house skills and provide technical direction for future plans. After the initial no charge, no strings audit, they rapidly established a stable foundation on which to build.
Dan has always provided us with unbiased, practical advice, even if it meant that we would be looking elsewhere for the ideal solution. Piran’s service is provided in two flavours; Support covers the everyday IT issues and Projects that deliver a new service such as:
Server Virtualization: They provided us with solid hardware, capable of growing with our needs and moved our existing servers to a reliable, flexible environment.
VPN: Linking our sites around Cornwall became important as the group continued to expand. Their expertise in detailed configuration of Cisco routers has built a bomb-proof internal network.
3CX: Once our solid network was established, Dan suggested that we could move to the 3CX phone system that enabled free internal calls and market leading value in telephony. Cost reduction was a great side effect of putting in a reliable, centrally administered phone system.
Network Standardization: Taking on new sites brings new problems. Piran were able to take on board challenging IT configurations from other providers, bring them under control and advise on the process of integrating them into the parent infrastructure.
Piran provide a service, rather than seek a profit and seem as happy giving advice freely, all in aid of helping their customers”.
Since engaging with Cornwallis Care Services, we have also started working with their sister company, Porthia who have also benefited from upgrading their systems in a cost effective way that has improved the way they communicate across the organisation.