We're Hiring: Account Manager
Are you looking to develop your career in IT? Do you have a passion for technology and want to work for an organisation that values its staff and offers a real program of staff development and training?
Account Manager
About Piran Tech
Established in 2004, we are a leading IT and network support provider for businesses based in Cornwall and the South-West. We offer highly technical, accredited systems support and prides ourselves on our customer-led approach to service. Uniquely to Cornwall, we hold Cisco Premier Partner status, as well as being a Microsoft Gold Partner. We also hold multiple accreditations including, ISO 9001 and Cyber Essentials, and we are a Disability Committed Employer.
We are a highly regarded MSP and Microsoft Gold Partner, looking for a motivated and driven Account Manager to work within our growing and dynamic business.
About the role
This isn’t a hard-sell, cold-calling role. It’s about building genuine relationships, understanding what your clients need, making sure they get it, and spotting opportunities to help them more. If you’re the kind of person who takes pride in following through and gets satisfaction from a problem well-solved, you’ll fit in here.
What You’ll Be Doing
Day to day, you’ll be the main point of contact for a portfolio of clients – handling queries, processing quotes and orders, and making sure everything runs smoothly.
More specifically:
- Providing pre- and post-sales support to clients, working alongside our client’s technical team to make sure customers get the right solution and a seamless experience.
- Growing existing accounts and onboarding new clients – not through pressure, but by genuinely understanding their needs and demonstrating value.
- Coordinating across internal teams (technical support, admin, management) to resolve issues and meet service level agreements.
- Maintaining our CRM system – keeping customer accounts, contracts, and records accurate and up to date.
- Liaising with third-party suppliers when needed to resolve client issues promptly.
Requirements
We care more about the right mindset than a perfect CV. You’ll need:
- Strong communication and interpersonal skills – you’re comfortable on the phone, clear in writing, and good at building rapport.
- A proactive, self-motivated approach – you spot things before they become problems and follow up without being chased.
- Good judgement under pressure – you can prioritise competing demands and make sensible decisions in a fast-paced environment.
- Attention to detail and a methodical approach to your work.
- Solid time management – you can keep multiple clients and tasks moving simultaneously.
It would also be great (but not essential) if you have:
- Experience in an account management or sales support role.
- Some exposure to or genuine interest in IT – Whether through a previous role, self-directed learning, or just being the person everyone asks for tech help. This doesn’t need to be in an account management capacity. Previous experience working within an MSP would be a distinct advantage.
- Familiarity with cloud software, systems, or IT security.
Skills & experience
Some experience in 1st line support would be an advantage but is not essential.
Highly motivated with an enthusiasm to learn and ambition to develop skills further.
Knowledge of Active Directory and Microsoft 365
Basic knowledge of desktop, laptop & printer troubleshooting
Knowledge of Anti-Virus solutions and Cloud services
Desirable
Network Design and Planning
Experience in SharePoint
Experience in SQL, Azure and/or Linux
Package and benefits for this Account Manager role
- £27,000 – £32,000 per annum depending on experience.
- Full-time role.
- A structured training plan and genuine investment in your professional development.
- A supportive team environment at a company that’s been doing this successfully since 2004.
How to apply
If you think you are a good fit for our Account Manager role, please send a CV and cover letter to iwanttowork@pirantech.co.uk.
Get in touch
Got a question about the services we offer, pricing, or anything else? Fill out our contact form and we’ll be in touch – or drop us a line via phone or email.