What Businesses Need to Know About the PSTN Switch Off

In 2017, BT announced that they will be phasing out the old analogue phone network (the public switched telephone network or PSTN) and moving to a fully digital network. 

This means that the PSTN (or ISDN) service will be stopped by November 2025, when BT will have moved all existing users of the analogue network over to the new digital one.

By November 2025, every phone line in the UK will be digital, routing calls over IP (internet protocol).  This will apply to both home phone lines and business phone lines.

Ready to talk to us about how we can help with the PSTN switch off? Book a free consultation with our team here.

How will the PSTN switch off affect my business?

If you’re already using a VoIP phone system, you don’t need to take any action (although if you’re looking for VoIP support or help making the most of your VoIP system, get in touch).

If you’re currently using an analogue phone line for your business, you’ll need to move over to a digital phone line before the deadline in 2025. It’s a good idea to start this process as soon as possible as the closer we get to the deadline, the longer the process will take.

Remember, the PSTN switch off will affect any systems that connect to your PSTN or ISDN phones lines, from security alarms and door entry systems to EPOS machines, CCTV, and faxes.

What’s the reason for the PSTN switch?

For decades, phone systems relied on traditional PSTN lines, but recent technological advances have changed the way we communicate, with a shift towards internet-based methods and mobile networks. PSTN lines are resource-heavy and the infrastructure is costly to maintain, whereas digital networks are easier and more cost-effective to maintain and offer lots of benefits, like better scalability, improved voice quality and additional features, like video calling. This transition reflects a broader trend in the industry, where advancements in technology enable more efficient and versatile communication solutions, aligning with the evolving needs of users.

How can Piran help?

We’ve switched businesses of all sizes from PSTN to IP phone systems, and we’re here to support you every step of the way. We can help you review all the systems your business uses, and plan the switch so that it’s as seamless as possible. We’ll make sure all your connecting technologies (like alarms and CCTV) work with the new IP system. We can help you make the most of your new VoIP phones and all their useful features – and help you get the best price on your new phone system. Once your new phones are set up, we offer a range of ongoing support options, from pay-as-you-go to pre-paid hours and fully managed services, so you can choose the type of support that’s right for your business.

What are the benefits of VoIP phones?

VoIP phone systems are scalable, reliable, and secure, and they can integrate easily with your existing systems, such as a CRM. It’s easy to add new users or scale as you grow, and they’re perfect for remote or flexible working teams. Find out more about the benefits of VoIP phone systems here.

What do I need to do?

There’s still lots of time to make the switch, so don’t panic – but it’s a good idea to start the process now, so you can make the switch in good time before the deadline. Get in touch or book an appointment with our team here to get started. You’ll have the opportunity to ask any questions you’ve got about the switch and how it’ll affect your business, and we can talk you the whole process.