We're Hiring: Account Manager

Job Description

Account Manager: £25,000 – £30,000

Are you passionate about providing exceptional account management and being a driving force behind success? If you answered “yes” to these questions, we have an exciting opportunity for you! We’re looking for an Account Manager to become a vital member of our friendly team in Redruth.

As an Account Manager, you will be at the forefront of ensuring exceptional customer experiences. Your responsibilities will encompass a wide spectrum of activities, including providing invaluable pre- and post-sales support to our valued clients. You’ll be the linchpin for processing client inquiries, quotes, and orders, always aligning with our company’s service level agreements (SLAs).

Additionally, you’ll be instrumental in growing and developing existing clients, together with generating new business. Collaboration is key as you’ll liaise with suppliers when necessary to swiftly address customer issues and inquiries. Furthermore, you’ll be the orchestrator, coordinating various team members, including technical support, administration, and management, to not only meet performance objectives but to exceed our customers’ expectations. Alongside these core responsibilities, you’ll also be responsible for maintaining an up-to-date CRM and setting up and managing contracts. You will tackle ad hoc general administration tasks with enthusiasm and efficiency.

Hours of Work: Full Time (flexible hours or part time considered)

Salary: £25,000-£30,000 per annum

Account Manager Requirements:

  • Good time-management skills with a problem-solving attitude
  • Highly self-motivated and proactive approach
  • Strong communication and interpersonal skills
  • Strong decision-making skills in fast paced environments
  • Attention to detail and process-driven
  • Ability to proactively assess, clarify, and validate customer needs on an ongoing basis
  • Ability to liaise with 3rd party suppliers where necessary to resolve customer problems and queries

Desirables:

  • Previous experience in a relevant sales/account management role
  • Previously worked for an MSP or has knowledge of the IT sector
  • Knowledgeable in cloud software, systems, and security

Meet Piran: Who We Are and What We Do

Established in 2004, we’re the best at what we do. With a proven track record of supporting customers in multiple industries with a wide variety of different technologies, our aim is simple: to deliver trusted and reliable IT support to organisations ranging from single user start-ups to multi-national corporations. We offer accredited services to these customers, and pride ourselves on our customer led approach to our services. We are the only Cisco Premier Partner in Cornwall, and are also Microsoft Solutions Partners as well as a Google Workspace Partner. At the root of all this is our team. With a full training plan provided to all staff, professional development is at the heart of our organisation.

If you’re ready to take your career to the next level and believe you’re the perfect fit for the Account Manager role, don’t wait any longer – take the leap and apply now. Applicants should send a CV to iwanttowork@pirantech.co.uk.