Plimsoll is a large-scale TV Production company based in the UK, producing television for clients like Netflix, Apple, Disney, National Geographic, CNN, Fox, BBC, ITV, Channel 4 and Channel 5.

As one of the UK’s fastest growing companies (Plimsoll ranked third in the Sunday Times SME Fast Track 100), they needed a phone system that was reliable, cost-effective and would scale with them as they expanded.

Piran’s Technical Account Manager Sam McCune outlines the brief:

"Plimsoll Productions approached us with two requirements: a scalable and feature rich phone system without a huge contract. Growing from 250 users at the time the scalability of 3CX has been proven as Plimsoll Productions has now reached almost 500 users in a little under two years. With plans to open more offices and employ more staff, 3CX ensures that their phone system grows with them and all with the added bonus of no massive contracts."

As well as a new phone system, Plimsoll needed some network infrastructure work carried out, so our team visited them on-site to discuss their options. The phone system they had been using previously wasn’t scalable, so we suggested 3CX: a cloud-based, VoIP phone system that’s reliable and cost-effective. As a 3CX Silver Partner, our team is highly trained to offer comprehensive support for 3CX and advise on the best setup for our customers.

A flexible, scalable phone system

3CX offers a range of advanced features previously only available at a much higher cost, and it integrates with existing databases, such as a CRM. Highly flexible and secure, it was the perfect fit for Plimsoll, who are now able to grow their phone system as they expand, including across multiple sites. When we initially set up the phone system, Plimsoll started with 250 extensions, and have now seamlessly expanded to almost 500 extensions.

As Plimsoll are a busy and fast-growing company, it was important that downtime and any configuration on their end was kept to a minimum. Taking the time to discuss Plimsoll’s needs before we began the project, as well as extensive and detailed project planning by our team, meant that the entire system could be configured before it reached the customer. We worked with their in-house IT team to deliver a solution that automatically configured itself when they installed it.

If you’re thinking about moving to the cloud, or looking for a scalable, reliable and secure phone system tailored to your business needs, get in touch. We provide a range of service and support options, from fully outsourced IT support to working hand-in-hand with your in-house IT department.

Read more of our case studies

PFA Research

We helped PFA quickly transition to working from home with a 3CX phone system. This allowed their team to make calls on their office number from anywhere with an internet connection.

Read more
Piran Tech

When the pandemic hit in March 2020, our team moved to remote working overnight. Because we really do practice what we preach, with a comprehensive disaster recovery/business continuity plan in place, the transition was seamless with virtually no disruption to normal operations.

Read more
Ward Williams Associates
Read more